The Caribbean Agency for Justice Solutions is a true Caribbean success story and a testament to the potential and capacity inherent in the region.
More than ever, today’s court systems must be optimized to ensure that interactions with the public continue to foster increased confidence and trust.
Today, citizens reasonably expect technology-enabled, on-demand, self-service access and greater convenience when accessing public services. Confidence and trust in public institutions relies on society’s perception of how those institutions compare to the rest of daily life. For courts this means developing more convenient, less frustrating interface points with the public. It also means a fundamental rethinking of how service quality is prioritized, measured and maintained.
The CCJ has been a shining example and advocate of this notion. Through continuous learning and professional development, Judges and staff apply technological skills and go beyond the call of duty to serve both the court as well as its clients. The CAJS supports this approach wholeheartedly and maintains tailored services to ensure that Caribbean courts have the technology and capacity to adapt and evolve.
The CAJS also supports and advocates the emerging view that courts can be designed not only for service, but also as a service. And, beyond believe, it structures its solutions to make this view a reality.
As technology scales from people and organizations to jurisdictions and governments, CAJS is fulfilling a role once thought impossible for the justice sector in the region – it is developing and applying Caribbean solutions to overcome Caribbean challenges.
The Agency, through its sensitivity to the environments it serves, has been able to identify and address the most significant gaps in digital transformation initiatives, viz: leadership awareness, political understanding, socio-economic discrimination, capacity disparities, human rights abuses, and gender equality.